Please read these Terms of Service ("Terms") carefully before using the NORJI service. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
NORJI Ltd
Registered in England and Wales, company number 17180824
Registered office: York, England
Contact: samuel@norji.co.uk
NORJI provides a cloud-based AI assistant service accessed via the Telegram messaging application. The Service includes a cloud API backend that processes commands and facilitates communication between the user and NORJI's AI workers via Telegram.
Features include, but are not limited to: invoice creation, payment chasing, file organisation, email drafting, expense tracking, and proposal writing. The specific features available depend on your subscription tier.
The Service is intended for business and professional use by individuals aged 18 and over. It is not intended for consumer personal use unrelated to a trade, business, craft, or profession.
Important, Please Read
NORJI uses artificial intelligence (AI), including large language models, to understand commands and generate content such as invoices, emails, proposals, and other documents.
AI-generated content may be inaccurate, incomplete, or inappropriate for your specific circumstances. You are solely responsible for reviewing all AI-generated output before using, sending, or relying on it.
NORJI is not a legal, financial, accounting, or professional advisory service. Nothing produced by NORJI constitutes legal, financial, or professional advice. Where such advice is required, you should consult a qualified professional.
To use the Service, you must create an account by providing a valid email address and password. You must be at least 18 years old to register.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at samuel@norji.co.uk if you suspect unauthorised access to your account.
You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.
NORJI is offered on a monthly subscription basis. All prices are stated exclusive of VAT. VAT is charged at the applicable UK rate.
Current plans, prices and seat bands are published at norji.co.uk/pricing, which is the authoritative fee schedule and forms part of these Terms. The price shown to you at the point of subscribing is the price that applies. No fee schedule is restated here, so there is nothing for the two pages to disagree about.
We reserve the right to change pricing with at least 14 days' written notice to existing subscribers. Price changes will not affect your current billing period; they take effect from the next renewal.
The 7-day free trial is available on the Founder and Solo plans. It is not available on other plans.
How the trial converts, stated plainly
A valid payment card is required to begin a trial. Stripe holds the card at sign-up and charges nothing during the 7 days.
The trial converts automatically. If you have not cancelled by the end of day 7, the first month's fee is charged on day 8 and the subscription runs monthly from there. We email you before the charge.
If you cancel at any point inside the 7 days, you are charged nothing at all.
Free trials are available once per person and per organisation. We reserve the right to withdraw or modify trial terms at any time for new sign-ups.
Subscriptions are billed monthly in advance, on the anniversary of the date your paid subscription began. Payment is processed by our payment processor, Stripe.
If a payment fails, we will attempt to collect payment again. If payment cannot be collected, access to the Service may be suspended until payment is made.
You are responsible for ensuring your payment details are kept up to date in your account settings.
You may cancel your subscription at any time from your account settings. There is no minimum subscription period and no cancellation fee.
Upon cancellation:
This is a contractual right we grant in addition to your statutory rights, and it applies whether or not you are a consumer.
If you are charged on day 8 following a free trial, you may request a full refund of that first charge at any point within 30 days of it being taken. Email samuel@norji.co.uk with the subject line "Refund request" and your registered email address. You do not need to give a reason. We will cancel the subscription and refund the full amount to the original payment method, normally within 5 working days and in any event within 14 days.
The guarantee applies once per customer, to the first charge on a subscription. Renewals after that first month are covered by Section 7 and, where applicable, Section 8.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer (an individual acting outside of a trade, business, craft, or profession), you have a statutory right to cancel a new subscription within 14 days of the subscription start date without giving any reason ("cooling off period").
To exercise this right within the cooling off period, contact us at samuel@norji.co.uk with the subject line "Cooling Off Cancellation" and your registered email address. We will process your cancellation and issue any refund due within 14 days.
Please note that if you request that the Service begins during the cooling off period (which we provide by default), you may be charged for the portion of the Service already provided if you subsequently cancel during the cooling off period.
The 14-day cooling off right applies to each new subscription, not to renewals.
NORJI is designed for normal business use by individual freelancers and small teams. Each plan includes a fair use limit on the number of commands per day, published alongside the plan at norji.co.uk/pricing.
Fair use means typical, good-faith use of the Service for its intended purpose. The following are not permitted:
If your usage significantly exceeds fair use limits, we will contact you. Persistent misuse may result in suspension or termination of your account.
You agree not to use the Service to:
We reserve the right to suspend or terminate your account immediately if we reasonably believe you have breached this section.
You are responsible for:
NORJI's IP: All rights in the NORJI software, website, branding, and related materials are owned by or licensed to NORJI Ltd. Nothing in these Terms grants you any rights in NORJI's intellectual property other than the limited licence to use the Service as described herein.
Your content: You retain all rights to any content you provide to the Service (including commands, data, and files). By using the Service, you grant NORJI a limited, non-exclusive licence to process your content solely for the purpose of providing the Service to you. We do not claim ownership of your content.
AI-generated output: Documents and content generated by NORJI in response to your commands are provided for your use. You are responsible for ensuring that AI-generated output does not infringe third-party rights.
To the fullest extent permitted by applicable law:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
We aim to provide a reliable Service but do not guarantee 100% uptime. The Service may be unavailable from time to time due to:
Service unavailability does not entitle you to a refund, except in cases of extended outage at our discretion or where required by law.
We may modify, update, or discontinue features of the Service at any time. For material changes that adversely affect your use of the Service, we will provide at least 14 days' notice by email.
We may update these Terms at any time. We will provide at least 14 days' written notice of changes to your registered email address. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you may cancel your subscription before they take effect.
Either party may terminate these Terms at any time:
On termination, your right to use the Service ceases. Sections of these Terms that by their nature should survive termination (including Sections 2, 12, 13, and 17) will continue to apply.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have a complaint, please contact us first at samuel@norji.co.uk. We will do our best to resolve any issue promptly and fairly.
NORJI Ltd
Companies House 17180824
Registered office: York, England
Email: samuel@norji.co.uk
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